GDPR & Privacy Policy
V&T Equine Services Ltd.
The request and our agreement to provide veterinary services constitutes a contract and we will therefore require the ability to process your data in order to fulfil this contract and provide the services to you as our client. Please note that GDPR legislation ONLY pertains to data on people and not animals.
For the purposes of data protection law, the “controller” is V&T Equine Services, a company registered in Scotland under company number SC555069 and having its registered office address 10 Knockbreck Street, Tain, Scotland, IV19 1BJ, United Kingdom (from now on referred to as “V&T Equine Services Ltd.”, or as “we” and related words such as “us” and “our”).
We collect the following personal data:
Personal details, such as
We obtain personal data directly from you when you interact with us, for example when you contact us by telephone, contact us by email, contact us through social media, in person or write to us or from your current first opinion veterinary practice when you have consented to be referred to us - we may receive this information by email or telephone.
We will use your personal data only for the purposes for which we collected it. We may process your personal data in order to comply with applicable laws.
We collect, store and process this information based upon a ‘Legitimate Interest' because without it we would be unable to provide you with the services that we offer not limited to but including
We may provide your personal data to the following recipients:
Should we not be requested to delete your records, these will be retained indefinitely in order for us to provide a better service at a later date without having to collect personal data again.
Your records are stored electronically on our computer and mobile devices and the cloud. Unfortunately, the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us by email.
Your rights under GDPR include:
Right of access and identity verification
Right of rectification and erasure
Right to be forgotten
Right to restriction of processing
Right of data portability
Right to object and right to object to direct marketing
A full list of your rights and more details are available on the ICO’s website: https://ico.org.uk/. Your rights are subject to certain limitations that exist in law.
Clinical and client records are the property of V&T Equine Services. You have the right to access this information and you can do this by emailing vandtequineservices@gmail.com.
We may change this privacy policy. Please make sure you check our website for the latest version.
If you feel that we have mishandled or breached our responsibilities in handling your personal data, please contact us via vandtequineservices@gmail.com. Should you be unsatisfied with our response, you have the right to raise your concern directly with the Information Commissioner’s Office, the UK Data Protection Supervisory Authority.
V&T Equine Services Ltd.
The request and our agreement to provide veterinary services constitutes a contract and we will therefore require the ability to process your data in order to fulfil this contract and provide the services to you as our client. Please note that GDPR legislation ONLY pertains to data on people and not animals.
For the purposes of data protection law, the “controller” is V&T Equine Services, a company registered in Scotland under company number SC555069 and having its registered office address 10 Knockbreck Street, Tain, Scotland, IV19 1BJ, United Kingdom (from now on referred to as “V&T Equine Services Ltd.”, or as “we” and related words such as “us” and “our”).
We collect the following personal data:
Personal details, such as
- name and title
- your address
- e-mail address
- mobile number(s)
- policy number
- name and address of policy holder
- terms and conditions of your policy
We obtain personal data directly from you when you interact with us, for example when you contact us by telephone, contact us by email, contact us through social media, in person or write to us or from your current first opinion veterinary practice when you have consented to be referred to us - we may receive this information by email or telephone.
We will use your personal data only for the purposes for which we collected it. We may process your personal data in order to comply with applicable laws.
We collect, store and process this information based upon a ‘Legitimate Interest' because without it we would be unable to provide you with the services that we offer not limited to but including
- to identify you (and your animal)
- to respond to your inquiries and complaints
- to provide our products and services to you and your animal
- to carry out billing and administration activities
- send you appointment reminders
- ask you to complete a survey and ask for your feedback
We may provide your personal data to the following recipients:
- Your primary care veterinary practice
- Other service providers involved in the care of your animal
Should we not be requested to delete your records, these will be retained indefinitely in order for us to provide a better service at a later date without having to collect personal data again.
Your records are stored electronically on our computer and mobile devices and the cloud. Unfortunately, the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us by email.
Your rights under GDPR include:
Right of access and identity verification
Right of rectification and erasure
Right to be forgotten
Right to restriction of processing
Right of data portability
Right to object and right to object to direct marketing
A full list of your rights and more details are available on the ICO’s website: https://ico.org.uk/. Your rights are subject to certain limitations that exist in law.
Clinical and client records are the property of V&T Equine Services. You have the right to access this information and you can do this by emailing vandtequineservices@gmail.com.
We may change this privacy policy. Please make sure you check our website for the latest version.
If you feel that we have mishandled or breached our responsibilities in handling your personal data, please contact us via vandtequineservices@gmail.com. Should you be unsatisfied with our response, you have the right to raise your concern directly with the Information Commissioner’s Office, the UK Data Protection Supervisory Authority.